Albiero
Posts: 2
Joined: Fri Nov 08, 2019 6:25 pm

An important update failed!

Fri Nov 08, 2019 6:36 pm

good morning,
I installed GpsGate today,but I have this problem:
"An important update failed!
Updating to the latest version of Updates.v5 or Core did not complete successfully. Please check your error logs for more information and contact GpsGate support if needed."

Any help?

Thanks.

This is the last lines of Nemea log:

2019-11-08 18:33:19.7065 | Error | 30 | GpsGateMessageBusConnection._OnError | Sender: GpsGate.MessageBus.Client.Producer, Error: System.Net.Sockets.SocketException (0x80004005): Impossibile stabilire la connessione. Rifiuto persistente del computer di destinazione 127.0.0.1:13085
in System.Net.Sockets.TcpClient.Connect(String hostname, Int32 port)
in GpsGate.MessageBus.Client.TcpConnection.Connect()
in GpsGate.MessageBus.Client.TopicProducer.<_GetConnection>d__13.MoveNext() |
2019-11-08 18:33:20.0105 | Error | 17 | MessageBusProducer.Produce | Failed to produce to topic DomainEvent |
2019-11-08 18:33:20.0105 | Error | 17 | <>c.<SnapshotTimerAction>b__9_1 | Failed to take snapshot. Retry in 10 seconds. | System.TimeoutException: Timed out producing data to $DomainEvent
in GpsGate.Online.StateEventing.DomainEventTopicProducer.Send(Byte[] data, Int32 iApplicationID)
in GpsGate.Online.Directory.RoleStateEventPublisher.PublishApplicationSnapshot(IEnumerable`1 roles, Int32 iApplicationID)
in GpsGate.Online.Directory.RoleStateEventPublisher.TakeFullSnapshot(RoleTagStore store)
in GpsGate.Online.Directory.RoleStateEventPublisher.<SnapshotTimerAction>b__9_2(CancellationToken cancel)
in Polly.Policy.<>c__DisplayClass147_0.<Execute>b__0(Context ctx, CancellationToken ct)
in Polly.RetrySyntax.<>c__DisplayClass25_1.<WaitAndRetryForever>b__1(Context ctx, CancellationToken ct)
in Polly.Retry.RetryEngine.Implementation[TResult](Func`3 action, Context context, CancellationToken cancellationToken, IEnumerable`1 shouldRetryExceptionPredicates, IEnumerable`1 shouldRetryResultPredicates, Func`1 policyStateFactory)
2019-11-08 18:33:24.2095 | Error | 33 | GpsGateMessageBusConnection._OnError | Sender: GpsGate.MessageBus.Client.Producer, Error: System.Net.Sockets.SocketException (0x80004005): Impossibile stabilire la connessione. Rifiuto persistente del computer di destinazione 127.0.0.1:13085
in System.Net.Sockets.TcpClient.Connect(String hostname, Int32 port)
in GpsGate.MessageBus.Client.TcpConnection.Connect()
in GpsGate.MessageBus.Client.TopicProducer.<_GetConnection>d__13.MoveNext() |

User avatar
Greg
Posts: 175
Joined: Wed Jan 15, 2014 5:40 pm
Location: Sweden
Contact: Website

Re: An important update failed!

Mon Nov 11, 2019 9:20 am

Can you share the JVM error logs?
If they are very long, please email them to support: https://support.gpsgate.com/
Regards,
Greg

GpsGate Support

Albiero
Posts: 2
Joined: Fri Nov 08, 2019 6:25 pm

Re: An important update failed!

Mon Nov 11, 2019 6:20 pm

I sent the email with the log

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