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johan
GpsGate
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GUIDE: How to move users between applications

Thu Feb 09, 2012 12:00 am

Note: for an updated version of this and other articles, we recommend you to check our knowledge base here

How to move users between applications

This is a guide on how to move a user or device from one application to another.

First of all make sure your server is up to date. All plugins should be "green" under SiteAdmin -> Plugins.

1. Login to SiteAdmin
2. Click on the application you want to move the user to.
3. Click on "Add Administrator" button.
4. Select "Add existing" radio button

5. Write a username and click "Search"
6. Select username in drop down, and click "Add"
7. Repeat from step 5 for all users you want to add.
8. Note! Scroll down do end of page and click "Save". Unless you click Save the users are not added.

You are now back at the list of applications. You should now login to the application you move the users to, and set the wanted Role.

9. Click on the login icon in the left column, select an administrator user and login.
10. Now in VehicleTracker search for your users in the search field above the vehicle list, or select a View that shows all users (the users you have added might not show up in your default View).
11. In the Vehicle list, right-click on the user you added in step 5 and select "Edit User"
12. Click on the "Roles" tab in the Edit User window.
13. Select the Roles you want the user to be in. Click Save. (Make similar to Tags if required).
14. Repeat from step 10 for each user you added.

Nice! You have now added the users to the new application and set the proper Roles and Tags. It is now time to remove the users from the old application.

GpsGate supports sharing users in multiple applications. If you skip the steps below, the user will be member of two applications. This can be useful when creating an "overview" application.

15. Login to the "old" application
16. Select "Users" from Admin menu.
17. Click on each user to remove and click Delete.

Done!

Note! The device type and device mapper can only be edited in the original application for each user. Event rules, reports and all other features will work fine in all applications the user is member of. You may have a different set of Event rules and Reports in each application (of course).

A useful feature in SiteAdmin to login "impersonated". In the application list in SiteAdmin click on the icon left to the name of the application, then select the username to login as. In this way you can verify that a user gets the proper experience when logged in.

Related topics

Avoid error "Shared user can only be changed by himself/herself"
http://forum.gpsgate.com/topic.asp?TOPIC_ID=16150

UserSync enables system administrators to define copy rules, which automates user copying between applications. http://gpsgate.com/blogComment/usersync_plugin

Regards,
Johan

GpsGate Support

Bolt
Posts: 197
Joined: Fri Apr 17, 2009 2:55 am
Location: Australia

RE: GUIDE: How to move users between applications

Thu Oct 11, 2012 7:57 am

This is a perfect way of making a demo application but is it possible to rename the vehicle name without it changing the name on it's parent application?

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johan
GpsGate
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Joined: Wed Aug 04, 2004 10:40 pm
Location: Sweden
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RE: GUIDE: How to move users between applications

Thu Oct 11, 2012 12:27 pm

It is not possible to have two different names on the same vehicle.

Regards,
Johan

GpsGate Support

ilan_sunstone
Posts: 8
Joined: Fri Feb 27, 2015 12:34 pm
Location: South Africa

RE: GUIDE: How to move users between applications

Mon Oct 19, 2015 2:51 pm

"Note! The device type and device mapper can only be edited in the original application for each user. "

Is there another process that should be used to move a (tracking) device from one application to another?

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johan
GpsGate
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Joined: Wed Aug 04, 2004 10:40 pm
Location: Sweden
Contact: Website

RE: GUIDE: How to move users between applications

Mon May 02, 2016 7:13 pm

If you mean "move" you need to delete the device from the old application as well. See step 15 to 17.

Regards,
Johan

GpsGate Support

Strack01
Posts: 27
Joined: Thu Jun 09, 2016 7:02 pm

RE: GUIDE: How to move users between applications

Thu Aug 04, 2016 12:03 pm

Hi,

i want to create one master application and view all the units in every other application we have set up. However, I am concerned if I duplicate the units then it will affect the billing and will get double billed for the units. Is there a way to set this up without affecting the billing for units?

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johan
GpsGate
Posts: 14663
Joined: Wed Aug 04, 2004 10:40 pm
Location: Sweden
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Re: GUIDE: How to move users between applications

Wed Nov 23, 2016 2:08 pm

A user/device that has the _DeviceLogin privilege enabled consumes one license. This is typically the case if the device/user is member of the _Unit Role.

A user/device can only consume one license independently of how many applications it is member of. Adding a user/device to an overview application will not consume more licenses.

A very useful tool for getting an overview of which users/devices consumes licenses is the "User Search" feature.
More info: http://gpsgate.com/blogComment/user_search
Regards,
Johan

GpsGate Support

Strack01
Posts: 27
Joined: Thu Jun 09, 2016 7:02 pm

Re: GUIDE: How to move users between applications

Wed Nov 23, 2016 2:45 pm

Hi Johan,

i am trying to add the users to a new application using the steps you have mentioned above. However, after i add the users and click save - i am getting the following error message. Could you advise on it?

An error occurred: Could not parse Privilege->ObjectID for Privilege: _UsePlugin from string value:

awaiting your response,

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johan
GpsGate
Posts: 14663
Joined: Wed Aug 04, 2004 10:40 pm
Location: Sweden
Contact: Website

Re: GUIDE: How to move users between applications

Wed Nov 23, 2016 3:02 pm

As a first step, please make sure all plugins are up to date (all green) under SiteAdmin -> Plugins.

If you still have issues, please ZIP and send us the ErrorLog for the time period of the error to support @ gpsgate.com You find the ErrorLog under C:\GpsGateServer\ErrorLog on the Windows server where GpsGate is installed.
Regards,
Johan

GpsGate Support

Strack01
Posts: 27
Joined: Thu Jun 09, 2016 7:02 pm

Re: GUIDE: How to move users between applications

Wed Nov 23, 2016 3:23 pm

Johan,

all plugins are up to date. we do not use local server but only the web interface - so i cannot send you an error log.

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johan
GpsGate
Posts: 14663
Joined: Wed Aug 04, 2004 10:40 pm
Location: Sweden
Contact: Website

Re: GUIDE: How to move users between applications

Wed Nov 23, 2016 3:34 pm

Please contact support @ gpsgate.com for further support.
Regards,
Johan

GpsGate Support

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