FM1000 is one of the best GPS tracking devices ever designed (HW/FW & Configuration SW).
When you bought the devices you find inside each box a business card with a link from where to download any SW you want. Is a custom for Teltonika to send documentation (Users Guide/GPRS Protocol) and FW (FW uploader, for one or more devices, but not for any device) over email. Anyhow, how great the equipment is, so poor is the technical support. If you have Team Viewer and Skype(or YM) I can help you to configure your device.