123arg
Posts: 42
Joined: Wed Dec 30, 2015 2:55 am

Maintenance Plugin 4.0.0.5127 Issue

Sat Feb 25, 2017 12:07 am

I've been usingthe Maintenance plugin for many months now and have automated reports sent to my email once a week. I decided to update a couple of weeks ago the plugin (along with other plugins) and now my maintenance reports are coming in blank. I logged in to the application, ran the report manually and still it still comes out blank for that same vehicle. I tried running reports for other vehicles and noticed in a few vehicles that I get a report with only one maintenance record. ie: an oil change. If I check the status, in the maintenance tab, and select the vehicle, all the records I have entered for the past few months are present. Seems like it has something to do exclusively with the report. Anyone with this issue? Please help!

I tried running beta versions to see if it was fixed:

Cleanup [Feature] 4.0.0.5133 Homepage
Core [Core] 4.0.0.84 Homepage
CoreMap [lib] 4.0.0.4985
Detailed Distance Report [Report] 4.0.0.84 Homepage
Device Manager [Feature] 4.0.0.3326
Espanol Language [Language] 4.0.0.4521 Homepage
Event Report [Report] 4.0.0.3833 Homepage
Google Maps [Map] 4.0.0.4842 Homepage
Interval Event [Feature] 4.0.0.3096
Maintenance [Feature] 4.0.0.5127 Homepage
Mobile [Feature] 4.0.0.5077 Homepage
Patch.v4 [Patch] 4.0.0.5136 Homepage
PointsOfInterest [Feature] 4.0.0.5133 Homepage
Reporting [Feature] 4.0.0.5133 Homepage
Reporting Optimization [Feature] 4.0.0.84 Homepage
Terminal [Feature] 4.0.0.4913 Homepage

BTW, it would be nice if there were a rollback option of updates! I don't remember the previous versions of the working plugins.

Thanks!

123arg
Posts: 42
Joined: Wed Dec 30, 2015 2:55 am

Re: Maintenance Plugin 4.0.0.5127 Issue

Thu Mar 02, 2017 11:50 pm

Attached are some screenshots.
Updated today using beta versions and restarted. Issue has not been fixed. please help!
Attachments
002.PNG
002.PNG (5.52 KiB) Viewed 3094 times
001.PNG
001.PNG (9.4 KiB) Viewed 3097 times

123arg
Posts: 42
Joined: Wed Dec 30, 2015 2:55 am

Re: Maintenance Plugin 4.0.0.5127 Issue

Mon Mar 27, 2017 6:00 pm

I suspect why this is happening:

I forgot to mention that I deleted the user who created and entered all of the maintenance events. The few maintenance events that appear now in the Maintenance Report were entered by a different user who is still active in GGS.

As a quick fix, I tried creating a new user with the same username as the one I deleted to see if the records would reappear in the Maintenance Report, but still no luck,

Please help!

thanks again!

123arg
Posts: 42
Joined: Wed Dec 30, 2015 2:55 am

Re: Maintenance Plugin 4.0.0.5127 Issue

Tue Apr 11, 2017 6:58 am

Finally was able to fix this! I went ahead and manually updated the maintenance_log table using mySQL despite warnings not to. Updated LoggegByUserID to an existing user and voila! Got my reports back!

Cheers!

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