limyo
Posts: 375
Joined: Sat Jun 19, 2010 4:18 pm
Location: Cambodia

RE: FEATURE: Mobile (major update).

Wed Aug 10, 2016 4:49 am

Dear support team,

I suggest:
-Draw track show direction same as desktop.
-Realtime: show vehicle icon on map as arrow for easy show direction of vehicle driving same as desktop.

Thanks
Best regards

Yo Lim

gpsgaten00b
Posts: 14
Joined: Fri May 27, 2016 8:50 am
Location: Australia

RE: FEATURE: Mobile (major update).

Thu Aug 18, 2016 3:39 am

I think GPS2014 is right, there should be a detailed trip & idle report when drawing tracks on the mobile, also i think a huge advantage would be to add chat feature and the ability to view and edit driver journal on the phone as well as add fuel fillings.

husky92
Posts: 362
Joined: Wed Mar 31, 2010 2:08 am
Location: Norway

Re: FEATURE: Mobile (major update).

Tue Sep 20, 2016 12:42 pm

Customers report problems with the mobile user interface on Lumia 640 XL running Windows Phone 8.1 upd 2. The problem is the map, which does not respond to any activity. The map can not be zoomed, panned or responds to any touch actions. It seems that the UI is also very sluggish/slow. Opening and operating the side panels seems to work.

Are there any known problems with this platform (Windows Phone 8.1)?

Thank you!

User avatar
johan
GpsGate
Posts: 14958
Joined: Wed Aug 04, 2004 10:40 pm
Location: Sweden
Contact: Website

Re: FEATURE: Mobile (major update).

Tue Sep 20, 2016 1:09 pm

I guess the main problem with Windows Mobile 8.1 is that no one supports it, including Microsoft them self.

If you use very odd phones, there will be issues. Maybe the user just needs to accept that Microsoft has no working mobile platform and start using Android or iPhone.
Regards,
Johan

GpsGate Support

husky92
Posts: 362
Joined: Wed Mar 31, 2010 2:08 am
Location: Norway

Re: FEATURE: Mobile (major update).

Tue Sep 20, 2016 1:51 pm

Hi!

I agree, but the problem is that most health- and care workers in our region can not operate by BYOD (bring-your-own-device) principle, and large companies like Tieto (www.tieto.se) produce their mobile healthcare and welfare apps for Windows phone only so far, mainly to respond to the municipalities IT strategies. The user base in about 60 Swedish municipalities is quite large... Same situation in other Nordic countries. One can only hope that the situation will change soon.

My question is if there are known issues with the mobile UI and WIndows Phone 8.1, and if it is officially supported or not?

From Andrew's blog entry (http://gpsgate.com/blogComment/mobile_plugin) November 15, the statement is "We recommend that you use the new Mobile plugin with a device running iOS 6 or above, Android Chrome browser or Windows Phone 8.1 for the best experience."

Thank you!

User avatar
AndrewC
GpsGate
Posts: 323
Joined: Tue Apr 01, 2014 12:30 pm
Location: Sweden
Contact: Website

Re: FEATURE: Mobile (major update).

Tue Sep 20, 2016 4:27 pm

Hi,

We do currently aim to support Windows Phone for the Mobile plugin. It is not our platform of focus, however and there have been some bugs for the platform introduced by updates.

We have an upcoming release designed to solve UI responsiveness that should help alleviate some of the jankiness on that platform too.

I have been able to reproduce this non-responsive map problem though and we will look into that.
Regards,
Andrew
GpsGate Support

husky92
Posts: 362
Joined: Wed Mar 31, 2010 2:08 am
Location: Norway

Re: FEATURE: Mobile (major update).

Wed Sep 21, 2016 8:21 am

Thank you Andrew. We totally agree that the Windows Phone 8.1 platform should not be the focus.

It is good news that you have reproduced the problem though, and that you aim to have a fix. Please announce it as soon as you have a beta release ready..

Best Regards,

john.survey.2010
Posts: 195
Joined: Sat Sep 03, 2011 10:47 am

Re: FEATURE: Mobile (major update).

Tue Oct 04, 2016 3:03 pm

Hi,
After upgrading to the latest mobile plugin, the "Status" dropdown tab has disappeared from Mobile screens.
Kindly advise.
Thanks

User avatar
AndrewC
GpsGate
Posts: 323
Joined: Tue Apr 01, 2014 12:30 pm
Location: Sweden
Contact: Website

Re: FEATURE: Mobile (major update).

Wed Oct 05, 2016 9:38 am

Hi,

Could you please send us a support email about this issue and we will investigate. http://gpsgate.com/contact_us

Thankyou.
Regards,
Andrew
GpsGate Support

john.survey.2010
Posts: 195
Joined: Sat Sep 03, 2011 10:47 am

Re: FEATURE: Mobile (major update).

Wed Oct 05, 2016 2:06 pm

Hi,
Sent a mail at the support ID.
Thanks

husky92
Posts: 362
Joined: Wed Mar 31, 2010 2:08 am
Location: Norway

Re: FEATURE: Mobile (major update).

Fri Oct 07, 2016 11:22 am

Hi!

Any news on the non-responsive map problem on the Windows Phone 8.1 platform?

Best Regards,

User avatar
AndrewC
GpsGate
Posts: 323
Joined: Tue Apr 01, 2014 12:30 pm
Location: Sweden
Contact: Website

Re: FEATURE: Mobile (major update).

Tue Oct 11, 2016 11:58 am

Hi,

We have an update coming soon that is confirmed to solve the panning issue on the latest versions of the Edge browser in Windows Phone 10. We will also out of necessity be updating our minimum requirements for Windows Phone to be version 10.

If the issue persists on the older platform we can likely take a look at it, but unfortunately we won't be able to promise any resolution especially if it involves WP8.1 platform specific special cases.
Regards,
Andrew
GpsGate Support

User avatar
AndrewC
GpsGate
Posts: 323
Joined: Tue Apr 01, 2014 12:30 pm
Location: Sweden
Contact: Website

Re: FEATURE: Mobile (major update).

Wed Oct 12, 2016 12:49 pm

New BETA Release
4.0.0.4666

New Features
  • GpsGate Mobile has been given an upgrade to coincide with the release of GpsGate Fleet for iOS and Android. Read lots more about GpsGate Fleet here.
    This is a major user interface redesign so consider testing the upgrade on a staging server before releasing to your production environment
  • New Material based design with use of panels to take full advantage of your device's screen size
  • Dispatch and Dashboard mobile plugins redesigned alongside the main Mobile interface
Improvements
  • Lots of performance tuning to increase the performance of the Mobile view on all platforms
  • A workflow redesign to improve the experience of those looking to view the Mobile site in eithr a data oriented or visual mode
Bugs
  • Fixed a case where markers could stop updating after a significant amount of time in high load views
  • Default sort order of the vehicle list changed to latest time, and dropdown icon fixed
  • Zoom All feature on map should now be more consistent
  • Pin/Unpin vehicle now always shows pin icon on vehicle marker
Note: If you use the Dashboard or Dispatch plugins for Mobile you must also update these to receive the new interface

Please note that it might take some time for the GpsGate Fleet app to appear in your country's local App Store or Play Store.
Regards,
Andrew
GpsGate Support

rtoko
Posts: 24
Joined: Tue Feb 22, 2011 9:33 pm

Re: FEATURE: Mobile (major update).

Wed Oct 12, 2016 2:42 pm

Hi,

with app "Gpsgate Fleet" I get an error "Failed to download content manifest file"

Regards
Rt

User avatar
AndrewC
GpsGate
Posts: 323
Joined: Tue Apr 01, 2014 12:30 pm
Location: Sweden
Contact: Website

Re: FEATURE: Mobile (major update).

Wed Oct 12, 2016 3:07 pm

Hi rtoko,

Could you please send us a support email at our support address with some information about the operating system and model of device you are running on?

http://gpsgate.com/contact_us
Regards,
Andrew
GpsGate Support

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