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johan
GpsGate
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Joined: Wed Aug 04, 2004 10:40 pm
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GUIDE: Troubleshooting GpsGate Server connection

Sun Aug 02, 2009 3:31 pm

This guide gives you some tips to for troubleshooting if you cannot get your tracker to connect to your GpsGate Server installation.

Make sure your server is up to date

To avoid running into already solved issues, keep your server up to date!

1. Login to SiteAdmin
2. Go to Plugins
3. Update any plugin listed as "red".

When all your plugins are listed as "green", your server is up to date!

Setup a tracker

Here you find information on how to setup and connect trackers of different brands to GpsGate Server:
http://forum.gpsgate.com/viewtopic.php?t=11260

Check if any unknown (not registered) device is connecting to your server:
http://gpsgate.com/blogComment/connecting_devices_to_gpsgate_server

GPRS / SIM card

Verify you use the correct APN.

Make sure GPRS is enabled for your SIM card, surprisingly often it is not. The best way to verify those things is to simply use you SIM card in a normal mobile phone, then use some Internet related feature and in this way verify that the SIM card is ok. If you have a prepaid card, you should also make sure you have funds on the card.

Some SIM cards only permits HTTP traffic and not TCP/IP or UDP.

Disable the PIN code for the SIM card, or make sure the tracker can handle the PIN code.

Firewall

There is a very useful Firewall test feature in GpsGate Server. (Make sure your server is up to date first!)

1. Login to GpsGate Server
2. Go to Devices

On the top of the page you see which IP address to setup your devices to send data to. And in the list of listeners you see which port to send data to.

3. Click on Test for the listener you want to test.

You will be informed about if the firewall is setup correctly, and if there are issues where to check.

If you have installed GpsGate Server on your own server computer, you probably have a firewall/router that connects to the Internet. This router has a public IP address. What you need to do is to configure the router/firewall to forward data to the computer where GpsGate Server is installed. Depending on which devices you use, you may need to open more ports. You also need to open port 80 for your web server.

GpsGate Terminal

The "Terminal" feature is very useful for trouble shooting connections between server and tracker. More info:
http://forum.gpsgate.com/viewtopic.php?t=10740

TIP ! If the tracker has connected to the server, but there is some kind of error like you have not registered the tracker on the server, you will see the tracker connecting under "Unknown connections" and you will see the exact error message.

Enable SMS

GpsGate Server supports automatic configuration of GPS trackers for many models. To enable this feature you need to connect enable SMS. More info here:
http://forum.gpsgate.com/viewtopic.php?t=7829

If you don't use SMS, you can configure the tracker manually using the tools that came with the tracker.

Regards,
Johan

Franson Support

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