multitechsb
Posts: 98
Joined: Mon Aug 02, 2010 12:20 pm
Location: Malaysia
Contact: Website

Android SMS Proxy Hang after Plugin installation

Tue Aug 29, 2017 9:44 am

I noticed that if a plugin has been installed or updated that the Android SMS Proxy will 'hang'. It will be trying to reconnect and you will have to cancel the automatic reconnect and re-login to the Android SMS Proxy, otherwise your SMS will not be delivered and simply queued.

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johan
GpsGate
Posts: 14257
Joined: Wed Aug 04, 2004 10:40 pm
Location: Sweden
Contact: Website

Re: Android SMS Proxy Hang after Plugin installation

Tue Aug 29, 2017 10:43 am

Please email the Android SMS proxy error log to support @ gpsgate . com for review.

These step by step guides are to be used in the diagnosis of the GpsGate Android SMS Proxy
Sending the error log

1. Look on your device's file system on the primary storage drive
You can access this either by using a file navigator program on the device, or by plugging your device into a PC with a USB cable and browsing it's storage.
2. Find the "GpsGate" folder and browse into the "SmsProxy" sub-folder.
3. To find the error log for the day you want to observe, find the files named with the format logYYYYMMDD.txt where YYYY is the year, MM is the month and DD is the day.
4. This file can be send to GpsGate support along with your email to provide us with further diagnosis information.
One easy way to send the file is using the "share" functionality on your device and then picking your email app.


Viewing your message history

1. Look on your device's file system on the primary storage drive
You can access this either by using a file navigator program on the device, or by plugging your device into a PC with a USB cable and browsing it's storage.
2. Find the "GpsGate" folder and browse into the "SmsProxy" sub-folder.
3. To find the error log for the day you want to observe, find the files named with the format sms-YYYYMMDD.txt where YYYY is the year, MM is the month and DD is the day.
4. You can read this file to see a complete history of outgoing and incoming text messages that were successfully sent by the GpsGate Android SMS Proxy app
Regards,
Johan

GpsGate Support

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